Customer relationship management

Customer relationship management (CRM) covers the following services:


Consulting services:


  • support in development of market entry strategy
  • development of sales network concept
  • market analysis and market segmentation
  • audit and re-engineering of alignment between strategic goals and internal processes
  • verification of readiness to implement CRM (Customer Relationship Management)
  • management of CRM deployment project
  • lower and middle management coaching
  • outsourcing of services – market surveys, competitor monitoring, market segmentation etc.


Training for:

  • customer care personnel (sales representatives, technical support, advisers and consultants, managers)