Customer relationship management (CRM) covers the following services:

Consulting services:

• support in development of market entry strategy
• development of sales network concept
• market analysis and market segmentation
• audit and re-engineering of alignment between strategic goals and internal processes
• verification of readiness to implement CRM (Customer Relationship Management)
• management of CRM deployment project
• lower and middle management coaching
• outsourcing of services – market surveys, competitor monitoring, market segmentation etc.

Training for:

• customer care personnel (sales representatives, technical support, advisers and consultants, managers)